World of Mystery Shoppers is a company which conducts service quality control activities and provides consulting services regarding customer experience management issues.
The company World of Mystery Shoppers has started its activities in 2011 providing the service “Mystery Shopping”. Currently MTP provides the services in the following areas:
- Quality service control using mystery shopper or other methods
- Customer satisfaction index and net promoter score measuring
- POS audit
- Consulting for small and medium business
- Service standards development
World of Mystery Shoppers includes
COMPANY MISSION AND VALUES
The mission of MTP involves providing of reliable information about service quality, customer expectations and improvement of company business process for customer loyalty increasing.
VALUES
We are responsible for the undertaken duties on project implementation period and quality of the provided information. We are ready to perceive our mistakes and pay for them, if any.
We think through the customer’s problem, in order to perform tasks in hand and not just spend resources for the projects that will not be useful for a customer.
We are honest and fair with our customers and mystery shoppers because we consider these features as a centerpiece of long-term relations and reputation platform. CSI of our customers for 2016 equals 8.7 points of 10.
We appreciate an idea of service quality increase that is why we refuse those customers whose task is to fine or dismiss the staff with no intent to improve the service.
We are growing along with our customers, resolving non-routine tasks and creating new services.