World of Mystery Shoppers
Evaluation of the service quality and customer loyalty. Consulting in program development of service quality management and methods of improving service.
By improving service of your company you will receive
- Growth of financial indicators
- Raise of customer loyalty
- Increase of recognition of the company due to service
- Increased motivation of the staff
We provide only proven research data for the development of your business, for that we are responsible with our reputation.
OUR SERVICES
FREE CONSULTATION
Study your customers and exceed their expectations.
Mystery Shopper
This is a method of research of service quality in service companies by collecting information directly from retail outlets.
SECRET APPLICANT
This is specially instructed person who tries to get a job in a variety of the most popular posts.
Mystery Caller
This is a method of marketing research related to assessment of quality of telephone consultations and the level of operators professionalism.
Benchmarking
This research is aimed to determine the reasons of success of the service process in competitive companies, followed by the study, improvement and adaptation practices.
Exit Poll
This is a method, which consists of an intramural survey of respondents by the interviewer on the basis of pre-designed questionnaire.
CSI / NPS
This research is conducted by telephone or personal interviews of your real customers, it allows to identify likes and dislikes of your customers, as well as identify issues in which improvements can be made.
OUR ADVANTAGES
6 COUNTRIES COVERAGE
Base of mystery shoppers: 60,000 +
ONLINE SYSTEM
Adapting to client
PERSONAL MANAGER
High response speed
QUALITY OF INFORMATION
Guaranteed results
Our clients
